You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
After you buy your product from our website, you will get an email confirming your purchase. If you do not see that email, please check your "spam" folder to see that your computer did not mistakenly send the email there (it happens sometimes).
If you still did not get confirmation of your order, please contact us and we'll double-check for your order in our system, but really, we've never had a problem with this.
If you need a tracking code, please contact us--otherwise, know we are sending your items, and that it may take up to one week from the time the product ships, until it gets to you--depending on whether you are in the lower 48 USA, Canada or Europe.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Once we get your order in our system, we try to ship within 5-8 business days for items in stock.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.